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Establishing Processes, Standards and Quality Management |
| 03.1998 - 12.1998 |
Establishing Processes, Standards and Quality Management in the Information Management Division of a German telecommunications enterprise |
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Responsibilities: |
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- Analysis and definition of the business processes for Change, Problem and Order Management:
- Coaching the process implementation projects
- Development of forms and templates
- Documentation of procedures
- Specification of roles and responsibilities
- Development of training materials
- User Training
- Definition of the System Development Process and the interfaces to the Change, Release and Project Management processes
- Project and process auditing based on the SEI-CMM Model:
- Design of audit questionnaires
- Performing audit interviews
- Preparation of audit report
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Last Updated on Saturday, 17 March 2007 20:54 |
